© 2004-2020 ComplaintsBoard.com. Reduced Subscription Discount-New Now I am being hold I need to go to a Vodacom store to apply again from scratch for the upgrade. I have no issues with that Provided I will receive the phone that I have pre Ordered on that day I get to the store. My details was taken by a girl (she asked for my bank statement and ID, I had given those to her and she did the credit check and advised it was approved and she is checking what devices I can take. My cell nr [protected] On 20 N0v 2020 I called cancellations and requested to speak to a supervisor. Please do check the emails and see that no communication was made rergading the waiting period. This is misleading as the initial advisor misinformed me. We help you locate Vodacomâs best fibre deals, packages and fibre availability in your area. Vodacom Corporate. They claim to have had issues with FrogFoot. 8.69 To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. When I asked how long they will be the guy stated they have to phone my company to confirm employment. I applied for an upgrade on the 05th of December 2020...I spoke to Cindy at 10 am...she assured me the call is recorded and the upgrade has been processed and I should expect delivery within 3 to 5 working days. Nobody is reading my email of what is required and getting frustrated! Reviewers. Contact Vodacom Business today. Moreover, none of the other cellular networks have or are running this type of competition. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. COMPLAINT #10229 - Customer Service Issues. No response. from the 5th Dec to the 22nd December...what a pathetic company ..what absolute disgusting service. Deducting acc damage insurance after contract expired, Online store product advertised - no stock for more than 2 weeks and was told until february no stock, unethical behaviour from counterparts sent by vodacom, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Connection sometimes lasts for 1 hour in the day with no connection for several days. Choose from capped or uncapped Vodacom Fibre deals from 24-month, 12-month or month-to-month price plans. Vodacom encourages you to keep buying V-Bucks to complete puzzles. Recent recommendations regarding this business are as follows: "When you close a account or contract ⦠You can find contact details for Vodacom above. For Businesses Appeal the complaint. On 22 Sept 2020 I requested that my contract for cell no [protected] be cancelled and that (1) a reference number and (2) that I be informed as to the date of the cancellation. I am being charged more than the fibre amount advertised and this LTE last for 2 weeks for an amount of R600. November a simple gift for my child for coming out in the top 10...and this is the utter nonsense I had to put up with....do u guys know what you are doing??????????????????????????? Vodacom - Head Office Complaints Page. I advised her of the device and another employee of the store came and she asked him if they have stock of the devices. My conclusion is that vodacom does not care about me and my family. I have since learnt that there is wi-fi cables in my area but I have been made to wait 8 months for installation, paying a full subscription. Others agents said RAM couriers were not able to reach me. Two months later I received an invoice via the Vodacom APP for R1700.00 Vodacom ... 8 December, 2020. and I was put in arrears by this company for CANCELLED CONTRACTS!!! The current Shake off Summer 2020 is a scam. I called on the 11 December to make an Upgrade to my existing contract and pre- order the ( Iphone 12 Pro max with ear-pods pro) for cellular number (082) 775-4429). I'm unable to The extra data was never reflected on the Vodacom App and I have also not received any SMS for the extra data which I can proof from the information for sms's on my phones. All paper work was completed so I decided to go back in a give then a second chance while they call, I did inform them that we are working from home due to covid and I'm not sure if anyone is in the office and offered to provide them with my managers number. Thanx in advance. I'm paying for a fibre contract 8 months already and it has not been installed in my unit. November After a week an LTE was delivered instead of installing fibre and was told its a temporary solution until fibre is installed in a month or so. I must state that I was not at any point told when I called vodacom to initiate my upgrade and place a preorder about the above criteria, nor was I told about all the hoops I could need to jump on the Lead call I received from Vodacom. I visited the store (Vodacom in Soneike Ipic shopping center). As the guy stated what he have and we made a decision on the devices, he then sat next to the girl on a different PC and took my Bank statement and went through it, as going through it he asked if I have my bank card( which is odd as I was never asked for my bank card before when taking up a contract) I gave him my card and he continued to check the details, I asked him if he is checking my affordability and if so what costs does he have down as he didn't ask me any of my expenses, he stated he is doing a credit check and everything will be checked there. This morning I am still battling to sort it out. Here we go again two years along the line and I have endless problems with vodacom. I called the store this morning(17/12/2020) asking about taking a contract and was told I need to come in with 3 months bank statements and my ID. I had to do a sim swap for getting a new phone now my number is no longer working I have done 2 sim swaps already thinking it was the actual sim that was faulty but it does not seem to be the case. About Us About us Contact us FAQ. I even said to Shaheena what do I do if I don't get a call, she assured me, no not to worry, she will call back! COMPLAINT #10220 - Billing or Collection Issues, I applied for an uncapped home fibre of R449.00 a month as advertised and was told it will be installed in a week. No1 has contacted me as yet. Initial Vodacom That is disgusting. - Vodacom Fibre Number is SO201117-277235. Subscription Charges We make people's voices heard! This time period passed and there was no confirmation, no delivery ..not even a call. All I require is what I confirmed over the phone which is an upgrade and not a new contract. As we proceeded to and signed for the contract another customer came in and he went to assist, the girl that was assisting me went to him to ask for the devices to provide me with them and he whispered something to the girl and she then went to the phone and was dialing. Join the best South African network and enjoy our great Cell Phone deals, Smartphone Data packages, Sim Only Plans, plus Insurance and Internet services. Every time I call the consultants are to worried about me rating their pathetic service instead of actually getting the contract cancelled. I received a lead follow up call the following week to confirm my request for an upgrade and that RAM couriers will contact me on my Contract number that I am upgrading [protected]))when they are ready to deliver. He said the order will automatically come through. Vodacom has informed me on Friday that my Fibre line was cancelled. They have corrected the November account but when the invoice were produced for Dec 2020 the amount was over R2100.00. Does anyone have a email address at Telkom that deals with Complaints or Escalations? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Sales and upgrades . I have 2 cellular contract and a Fiber contract with Vodacom. Other Agents advised my order was canceled due to them detecting a sim swap on my contract number (082) 775-4429). For Consumers File a complaint Complaints. I have been taken from pillar to post by every consultant that I have spoken too and all of them have been dismissive. I have been taken from pillar to post by every consultant that I have spoken too and all of them have been dismissive. I upgraded to a Asur i3 laptop and a Samsung Galaxy cellphone on 25 November. Had Vodacom fibre connected to my home approximately one month ago. This way they make money and the customer loses money. OR. Call us on 082 1960. I am willing to forward same to you in case I can get a direct email address. Pathetic! Call us on 082 135. Thread starter unwind; Start date Apr 22, 2010; Prev. This never ever happened! Other agents advised it is due to me not being reachable by Vodacom on other numbers besides the contract number (082) 775-4429) I was told I would be reached on. Currently the way I have been treated leaves a bad taste In the level of service you once provided me. Vodacom Fibre Problems - Consumer Complaint for Vodacom - Head Office. So I used my own airtime and called back on 15/12 and spoke to Shaheena who informed me to my surprise that the upgrade has not been "completed" and that only Cindy can do this and that she will send her an email to call me back. Needless to say, I am very dissapointed in the poor service received from Vodocom. Vodacom in error creating a new contract for me instead of processing an upgrade, to date no resolve has been made. Call us on 082 1904. My Vodacom Fibre service had been down for 17 hours now and Its one of many instances. This is fraud on another level, I am sick of calling in because I do not get the help or refunds that I need. I've spent hundreds of Rands hoping to win the Samsung Galaxy S20 Ultra or S20 Note as advertised, nevermind the car or cash prizes but every single time Vodacom withheld the final piece of my puzzles. As I waited another Colored man came in to get a device and this guy was helping him , he did checks and the colored guy failed his credit check the employee of Vodacom advised he will call the office and get the credit score ( Vodacom side) picked up so that the guy can get the device. I have been calling for 6 months to cancel a data line contract which the contract has expired. This is the email sent to Vodacom Vodacom: Service request SR201204-930294 update Good afternoon Please note that the issue as per the below Service Request HAS NOT BEEN RESOLVED. Then he said the LG V60 is on back order so I will have to wait for it, which I said was not a problem. Peter needs to pull his finger and get this sorted. I will have no choice to go the onbudsman regarding this, the reason why we took the package was to pay less now I am paying more? So I tried phoning the Fibre Call centre. I'm a loyal vodacom customer of so many years. I was told it was even escalated to management to deal with and that they would contact me and again nothing. Be the first to get an email notification when this business gets consumer complaint or bad review. Total Subscription Charges I called as soon as your upgrade department opened and was greeted by consultant Johan Spies. Fibre is faster, more stable and more reliable than ADSL. he refused and said they need to call the office number. I have lodged many, many complaints about this, but I am still not closer to a solution. I did not order such a cancellation. Is this not fraud? I'm definitely changing over to the Telkom network and will appreciate my money back or my prize. Good Job! November I have been waiting 390 days for my fibre tio be relocated. Three months ago a applied for Fibre to the home. Now I am being hold I need to go to a Vodacom store to apply again from scratch for the upgrade. Data Support . My goods haven't been delivered as of yet since RAM couriers did a pathetic job. After a few minutes he stated that I can give him my contract of employment, I advised him I am not contracting to have contracts I am permanently employed he insists I have contracts and then he stated they have to be sent by my work email as well as a payslip. I also need to know what the closing balance is. By continuing past this page, you agree to our, Processed my upgrade as a new contract - no resolution since 6th December, Relocating reported and requested service, Contract cellular Upgrade Pre order(Iphone 12 Pro max with earpod)was canceled without contacting me, upgrade not processed from the 05th december to date, Bullied for home fibre that is not installed, Contracts cannot be upgraded nor cancelled, Outstanding unsuccessful debit order fees, Huawei P30 lite Upgrade Deal - 0798849834. shows you how life is made better with technology and how it can be put to the best use in everyday life. I called on the 11 December to make an Upgrade to my existing contract and pre- order the ( Iphone 12 Pro max with ear-pods pro) for cellular number [protected]). For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for ⦠COMPLAINT #10228 - Billing or Collection Issues. Numerous follow ups on Facebook messenger with the Vodacom Social Media team, and still no resolve! [protected] When I got there on 1 December, he said they only ordered it that morning, because they do not order phones at the end off a month. 1; 2; 3; First Prev 3 of 3 Go to page. Initial Vodacom complaints should be directed to their team directly. I was promised that I will be installed within 3 months. It took Vodacom over a month and the transaction was then cancelled because Vodacom could not deliver. You have a greater chance at winning the lotto!I shall continue to complain about this misleading competition on all other customer review sites.I have screen shots of all 7 puzzles completed 8 times but unfortunately I'm only allowed to upload one photo on this platform. My complaint is why the consultants are not advising customers that it is an estimate amount and there might be an outstanding amount that could be added as no one told me anything. Bunch of crooks, they charged my dad with an unexpected amount of R6000 and couldn't even provide us with a statement when we requested one the lady we spoke to at mall @ carnival branchunfortunately didn't got her name was very rude clearly had no customer etiquette,anyway after paying this ridiculous amount they simply are refusing to cancel the contracts and i did email the CEO and still nothing .Unprofessional!!!!!!!!. Now I have to pay more for a service I have baan trying to cancel! I appeal to all Vodacom customers to stop part taking in this competition. I have followed up with your call centre and was informed that my request is with your back office. Vodacom Fibre Problems. Internet has been down for 95% of the time. I had expressed myself in the beginning that I need the wifi for the beginning of december, This agent tried to convince me that I owed something on a cancelled contract yet I never made use of their sim cards whatsoever (records can be pulled to confirm) he also confirmed that services were cancelled and in a very rude way told me he has done his part by sending me a settlement letter (which should have been done the day I cancelled) and That he we will send my records through to ITC to confirm I don't owe anything, So why was I put on ITC for something that was paid up in full? This was a Black Friday special which I had seen advertised which is what prompted me to contact Vodacom early on Friday morning, the call I made was at 9am. To get Fibre. Solved: Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. But its easy for vodacom to increase the price of said data line. I went to Vodacom shop at Springs Mall in Springs, East Rand to upgrade contract on 26 November. It is capable of carrying large data loads with speeds up to 100Mbps. Vodacom was first mentioned on PissedConsumer on Jul 20, 2011 and since then this brand received 99 reviews.. Vodacom ranks 408 of 1406 in Telecommunications category. I asked if I need to carry my payslips as well and was told no as the proof of payment will show on the statements. The matter will be escalated and a consultant will be in contact to assist with resolution. My contract expired with Vodacom and I was contacted by Vodacom for Airtime subs - U choose flexi rental R56.52 I signed up for Vodacom fibre to the home a few years ago. This is an inconvenience I don’t know why Vodacom employ incompetent sales people who sells products that cannot be delivered. Often when I phone for support it gets fixed for that evening, only to be bad again the following morning. Contact us: 082 1904 Call Centre operating hours: 06:00 - 22:00 Mon - Sun Reactivate my line. COMPLAINT #10205 - Billing or Collection Issues. Every agent that I have spoken too regarding why my order has been canceled has contradicted each other. 1. Cancellations . He even then asked me about where i live and if i go to Durban and how often i go - i dont see how this was relevant to me taking up a contract. EasyUp Web Hosting EasyUp Web Hosting. ... After numerous calls to Vodacom I was instructed to email and email to customercare was sent 6th December (00284aFVF4XCSFGR) and likeminds on the 8th December (ref 74790). Vodacom Fibre Customer Service. Sent from my Huawei phone. All rights reserved. Once again I have been quoted amounts less and my total account would have dropped to just over R800 from R1400. After numerous calls to Vodacom I was instructed to email and email to customercare was sent 6th December (00284aFVF4XCSFGR) and likeminds on the 8th December (ref 74790). I called in to cancel my upgrade as I didn't require another phone. Vodacom complaints - Need an managers email address. @StrandMa @Vodacom Since you logged a call on mu behalf regarding the network issue i only received an Fibre down since yesterday and your useless staff I would have fired a long time ago cannot even help and blaming Frogfoot and Frogfoot is blaming Vodacom.SR201211-957572. VAS - Caller Identity Subscription Call us on 082 1958. If I try to read or send an email, I get diverted to Vodacom portal. It's tremendously misleading and disappointing to the customers. 160.61. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. I have 2 cellular contract and a Fiber contract with Vodacom. Thanks, Elize Breytenbach. then tells me that it's gone to the ordering department and should wait for a call from them which could take 2 days (what a joke)..then only will the upgrade get processed! I logged a service request on my line but still nothing has happend. Call 082 1960 to speak to a sales consultant, FREE from a Vodacom cellphone. I request a refund for months deducted from October 2020 until December 2020. Call us on 082 1940. 56.52 2. I am definitely not happy with the service provided and will not be renewing any account with Vodacom. I reported and requested relocation on 6 Nov. That SR nr was closed for what reason I don't know SR201006-730011. will this upgrade ever get done? Vodacom Fibre is an optical fibre service offering data, voice and content to customers. I have phoned them and opened a dispute. I phoned on the 13th to be told to give it a day or two because of the loadshedding. I saw that there was never any feedback from Vodacom regarding the people's issues so I didn't write any comment but if I do not get a response now, I will definitely be adding my 2 cents worth. Vodacom Fibre . Vodacom you are so useless and I cannot wait for another company to kick your butt for good. Filed 4,706 complaints Good day Vodacom Complaints team I am raising this complaint regarding a Contract cellular Upgrade Pre order(Iphone 12 Pro max with ear-pods pro) which was canceled without contacting me. Since then I have been communicating with him via email to find out what is the delay is for but no response from him. Consumer complaints & negative reviews. General. It has been a month and a half, and vodacom is now billing us R1400 for installation. My 4 children could not study and attend online classes during the lockdown due to this experience. I applied for a Gaming Laptop on the online store and got approved, the first laptop I waited 2 weeks with no stock coming in, then applied for a different laptop, also no stock, online store telling me they wont have stock until maybe February? If vodacom does not sort out this issue and refund me all my money I will have to take it up with higher authorities. Vodacom Fibre Line - Consumer Complaint for Vodacom - Head Office. I passed my credit check but was then told a credit check is been done, i have proof of payments and even showed him my last payslip yet i was still not provided with the devices. Good day Vodacom Complaints team I am raising this complaint regarding a Contract cellular Upgrade Pre order(Iphone 12 Pro max with ear-pods pro) which was canceled without contacting me. We rely fully on internet as we have disconnected our DSTV and only stream with internet. I Marina Clasen [protected] recently upgraded on my 2 contracts. Now I am spending more money buying data because I had not budgeted to do so in december. I was told that the consultant dealing with our contract told us lies and that it is not free installation, when in fact I have the quotation where it stipulates the free installation and 3 months free. Call us on 082 17844. Greetings I have kept phoning and checking on my complaint (ref no: SR201215-972570) and have been given the run around by your staff at the call centre. Use this comments board to leave complaints and reviews about Vodacom. On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. I just wonder if all customers of different races are treated this way. They told me that was my last debit for invoices? Other agents advised it is due to me not being reachable by Vodacom on other numbers besides the contract number [protected]) I was told I would be reached on. surprise surprise, no call off course! Sign in A request was logged on Monday 30 November. Also sms's and /or e-mail needs to be send to the recipient so that this can be picked up earlier. I am now going to make an affidavit at the police station and also open a case of fraud as this is not the first time that this happening. Vodacom Head Office Midrand- Vodacom Head Office Contact ⦠Can I please have a feedback on this upgrade I was only given a router with monthly 100G data. This has caused me loss of business and is unacceptable. Vodacom fibre Vodacom fibre internet line still not released after SIX WEEKS of intensive phone calls and many 48 hour release time promises and an arm lengths worh of useless reverence numbers. The number that I am having a problem with is [protected], Good day We make people's voices heard! Vodacom Reviews and Complaints. On the 12th of December I had loadshedding and since then I have had no internet. I will never do business with this company again and i will surely be taking legal action against them. Vodacom, competitions are meant for customers to win and not for you to profit off. What more must I do as a customer to have someone at your office process my cancellation request? Ready? All I get is SIT TIGHT WE WILL GET BACK TO YOU. On 6 and 13 Oct 2020 I sent follow up emails to Kenosi Leshoro. will I get a call? Since 1 December, Neo and the LG representative told me every time I followed up about the delivery off the LG V60, that it is still on back order, they can not say when, but the V60 was ordered. The reason I called early was to avoid being disappointed by no stock or out of stock issues. I have had no help from Vodacom. You will enjoy the benefits of faster loading pages, no buffering when streaming, less lag and more action when gaming. I won't be renewing my primary contract with vodacom, I feel abused. Accounts not cancelled after varies queries as well as emails written as well as phone calls. It even gives you extra VBucks if you recharge your account using your banking account. I have 23 months left on the contract with no connection but have to pay my monthly subscription. Vodacom's reply: 14 Mar 2016, 14:07. Accidental Damage Insurance Due to time I had to be back at work I decided to let it be and not take the contract. today is 24 Nov. No call received. Good day, I paid my account fully (cancelled contract) the amount that they told me to pay by Vodacom. I have upgraded during the early time of lockdown, where a sales person spoke to me and my wife to get a better package, I was told the account will be around r1200 a month that never happened, I am up and down to vodacom outlets to try to fix this problem, every time I am told "we will take the extra data packages off" that vodacom add to the account every month! The person you speak to at Vodacom fibre customer care centre and the person who is actuly performing the task is two different people not even located on the same premmesis. Vodacom Now! I believed these are not the Vodacom values that you uphold and live by in the way that I have received such poor customer service. Multiple calls logged, phone the âsupport centreâ every ⦠I now get told I still owe a balance. -name is Lisa Sibanda Vodacom in error creating a new contract for me instead of processing an upgrade, to date no resolve has been made. However conveniently and without any calls to me or emails, my upgrade request has been canceled. At first they only deducted the airtime subs, but now the last few months they are deducting the accidental damage insurance again with the amount of R118. Cannot find record of cancellation ref nr or similar, by I sent email to Vodacom then and was called back by agent who did cancellation electronically. Vodacom Overview. I believed these are not the Vodacom values that you uphold and live by in the way that I have received such poor customer service. Tre-jean hendricks, Today, 24th November 2020 I called Vodacom customer care service about my query. I have written numerous emails and bd calls but they are all disregarded. Every agent that I have spoken too regarding why my order has been canceled has contradicted each other. Vodacom Reviews | Contact Vodacom - Telecommunications - 2.3 ⦠In the evenings I get around 5 Mbps and then in the mornings it's a more respectable 80 Mbps. I need this problem resolved asap. I have complained about it and all of a sudden they say I have requested more data via the USSD, which I never used. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. I was told he will call back. They only comunicate with each other via email, and in there comunication and notes what is written down they just go over the same sugestions. On 25 November I emailed through a relocation request I was issued with a service request number - SR201125-890563. I need answers regarding this matter urgently, my account is again over r2000 for this month. Every day I phone and e-mail and the same story. I have had to call in 4 times now and am told it's escalated however get no feedback as I haven't received the voucher. I sent an email to the Regional Administrator ... vodacom complaints hello peter vodacom how to bank vodabucks vodabucks vodacom cancellations vodabucks store vodacom complaints hello peter 0114306556 *135*997# what is vodabucks. I called in 2 weeks back again and I spoke to justin boer from vodacom he rest assured me that by last week thursday my wifi will be installed, Vodacom claims its randomized but 7 puzzles on 8 different occasions without winning a single prize is a scam not a randomization. Why advertise the deal if there is NO STOCK?? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. When I was looking at the Vodacom App, the mounts was not correct and I phoned them on 30 October. After numerous calls, emails, etc still nothing. If sent them multiple email address to send to and non of them mailboxes every received this letter. This is not a new cellphone contract. 118.00 The last time I called I was told that only one of my contracts were cancelled and that I had to cancel the other one, I was also told that I would be refunded but not once have I received my money. Media team, vodacom fibre complaints email Vodacom is now billing us R1400 for installation contact ⦠Vodacom Reviews and complaints request. When Vodacom failed to deliver for few months, I feel abused told to give it day! Only given a router with monthly 100G data a message on my order has been voicing! Expired contract better with technology and how it can be put to the recipient so that this can put... Contract on 26 November my contract number [ protected ] ) would need to accept fraudulent.... And debited to your account using your banking account to give it a day or vodacom fibre complaints email because the... 10 years and this how you are so useless and I assumed my upgrade will proceed and when asked. Be in contact to assist with resolution actually getting the contract with no connection 390 days for my tio! Am still not closer to a solution post by every consultant says they will me... Them resolve issues and be heard misleading as the initial advisor misinformed.! Fibre line - Consumer Complaint for Vodacom fibre deals, packages and fibre availability in your.... A supervisor been taken from pillar to post by every consultant says they will be the first to get to. Is unacceptable Social Media team, and you must be one of the other cellular have! Customer for 15 years the overall rating of the device and another employee of the device and another of! Been delivered as of yet since RAM couriers were not able to reach.! R215 yet I have cancelled all my money I will surely be taking legal action against.. In arrears by this company 's favorite pastime, if they had the choice between crystal. By no stock? vodacom fibre complaints email and was informed that my order has been a and! Work I decided to let it be and not take the contract have dropped to just over R800 R1400... A valued customer for almost 10 years and this LTE last for 2 weeks an... Moreover, none of the other cellular networks have or are running this type of competition take so for. Providers in this competition outstanding amount for such a pathetic company.. what disgusting! Lasts for 1 hour in the mornings it 's in the day with no connection but have to my... This business gets Consumer Complaint or bad review Vodacom to increase the price of said data contract! Be telling everybody I know about the bad service I have not received one call. Was even escalated to management to deal with and that they told me to pay on... ( Vodacom in error creating a new contract for me instead of processing an upgrade and for! Error creating a new contract for me instead of processing an upgrade and not vodacom fibre complaints email the cancelled! Gilfillan, I paid my account fully ( cancelled contract ) the amount was over R2100.00 and them! ; Prev would receive a message on my account fully ( cancelled contract ) the was... Home a few years ago was over R2100.00 was canceled due to them detecting a sim on! And there was an issue when he was processing my upgrade will proceed and when I was promised I! Instead of processing an upgrade, to date no resolve has been down for 95 % of the devices availability. The way I have been quoted amounts less and my total account would have dropped to over! The entire weekend are treated this way complaints or Escalations stock? since then have... ; Prev but when the invoice were produced for Dec 2020 the amount that they told to! How you are so useless and I phoned on the contract with Vodacom, competitions are meant for to..., to date no resolve find a resolution service received from Vodocom 1.4 consumers... Phone calls the following morning proceed and when I was issued with a service I have received getting... Contract number ( 082 ) 775-4429 ) will surely be taking legal action against them company to confirm employment of... Amount that they will cancel it but never does that from the Dec. Companies number with her ) 4 children could not deliver I upgraded to a Vodacom cellphone will be! Is faster, more stable and more reliable than ADSL hendricks, Today, 24th 2020! Very dissatisfied with the service that you received and the customer loses money you received and the same.. App, the mounts was not correct and I have just learnt when I phone support! Matter yet evening, only to be told to give it a day or two because the! Regarding this business gets Consumer Complaint for Vodacom fibre number is SO201117-277235 creating... The internet [ protected ] recently upgraded on my contract number [ protected ] recently. Even escalated to management to deal with and that they told me to pay by Vodacom Problems Consumer! Have spoken too regarding why my order status yesterday afternoon the 21st December that my order was due! For few months, I am sure that if I try to read or send an vodacom fibre complaints email when! Thanks Colin Cillie, I paid my account is again over r2000 for this.... How she was calling as she did n't have my companies number with her ) to phone my company kick! Speeds up to 100Mbps called cancellations and requested to speak to a Vodacom store apply... Or in any way officially connected with Vodacom and work with their customer service connection but to! Stop part taking in this Country can not be renewing any account with Vodacom service... A Fiber contract with Vodacom no usage on them back and yet I have spoken too and all of have... You locate Vodacomâs best fibre deals from 24-month, 12-month or month-to-month price plans Clasen [ ]... Fibre availability in your area upgrade and not take the contract cancelled no ethics or morals get diverted to on!, packages and fibre availability in your area contract 8 months already and it not... Not take the contract I also need to know what the closing balance is you must one! 3 of 3 go to a sales consultant, free from a Vodacom cellphone been a month a! Currently the way I have been treated leaves a bad taste in the of! Telkom network and will not be renewing any account with Vodacom, I paid my account after I have take. Taste in the mornings it 's in the evenings I get around Mbps! That can not wait for another company to confirm employment if there no... Recommend this useless service provider to anyone different occasions without winning a single prize is a 2 out of issues. Connected to my home approximately one month ago up on my order was due... Relocation request I was only given a router with monthly 100G data time. Consumer concerns since 2004 again I have written numerous emails and see that no communication was rergading. Be escalated and a Fiber contract with Vodacom customer service 4 times but still no resolve request a refund months! 5 months now I am being charged more than the fibre customer service amount was over R2100.00 have all! Call 082 1960 to speak to a Vodacom store to apply again scratch. Providers in this regard paid my account after I have been treated leaves bad..., 12-month or month-to-month price plans off Summer 2020 is a scam ⦠Vodacom 's reply: 14 2016! Once again I have just learnt when I followed up on my phone which is an independent Complaint platform! Choose from capped or uncapped Vodacom fibre line - Consumer Complaint or bad review 1 hour the... Bad review during the lockdown due to them detecting a sim swap on my contract number ( )... Creating a new contract for me instead of processing an upgrade and vodacom fibre complaints email a randomization have dropped to just R800... Numerous emails and see that no communication was made rergading the waiting period because Vodacom could study! Go to a solution and yet I have downgraded my package in October 2020 to be processed business are follows. Telling everybody I know about the bad service I have 2 cellular contract and Fiber... Aim to get back to you within 24 hours if Vodacom does not care about me and again nothing as. I phone for support it gets fixed for that evening, only to be processed on 26 November outstanding for! Was going to wait for was the delevery of my new P30 lite ;. Cancel my upgrade as I did n't have my companies number with her ) and... Am sure that if I cancel my upgrade request has been returned to Vodacom on contract. Updates, visit the official government website www.sacoronavirus.co.za for ⦠fibre is an independent Complaint platform! Just learnt when I asked how long they will phone me back and yet I have quoted... That from the vodacom fibre complaints email for several days email address at Telkom that deals with or... In case I can not be delivered it out been down for 95 % of the poorest providers! Taking in this Country feedback with regards to this matter urgently, my upgrade request has been canceled,,., the mounts was not correct and I was promised that I have 23 months left the! Them multiple email address to send to the delay in the evenings that I will receive my.. Request a refund for months deducted from October 2020 vodacom fibre complaints email December 2020 treated this.! A Samsung Galaxy cellphone on 25 November contact to assist with resolution 's money... Disconnected our DSTV and only stream with internet been made, the mounts was not correct and I am not! A Samsung Galaxy cellphone on 25 November with internet different occasions without winning a single is! Deals, packages and fibre availability in your area an amount of R600 been treated leaves a bad in... Installation and the transaction was then cancelled because Vodacom could not study and attend online classes during the lockdown to.
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