I opened the package a couple days after it was delivered to wrap it and it was the wrong brand, color and size. Ordered canceled with no explanation. I was actually going to buy a new tire for the "new" bike but, you guessed it, they dont sell it. "Academy sports and outdoors is a company that not only caters to people that do outdoorsy things, but also to those that need to purchase a pair of tennis shoes or socks. Terrible business practice. Guess it's back to AMAZON. TikTok For Business launches Ads Academy in MENA 1 / 2 TikTok For Business has rolled out Ads Academy at TikTok Hive, a virtual educational program for top media agencies in the region. I won't buy a single bullet, keychain, ANYTHING from this place ever again. Great store and service! Not this stores fault. Academy's corporate office, located in Katy, knows of these six (6) sick employees, but is not informing its stores, or customers in order to remain in business. Again. Westlake Village, Calif.-- Academy Sports + Outdoors, Katy, Texas, which operates 141 stores, ranks highest in customer satisfaction, according to the J.D. I took the shoes in the box, and the receipt to the customer service desk. If you order online, please take the appropriate measures to sanitize your package and the contents inside once received, as the employees are not doing so. Again, Ann was worthless. You can call Academy Sports And Outdoors at (281) 646-5200 phone number, write an email, fill out a contact form on their website www.academy.com, or write a letter to Academy Sports + Outdoors, 1800 N Mason Rd, Katy, Texas, 77449, United States. So they sold me a broken bike labeled "new" that wasn't new, with the wrong size tube in it, and a busted tire that the right tube won't stay in the tire. We feel it is important to stay open to serve our customers during this challenging time and are working to do that as safely as possible. They held our payment until we were late. It is obviously to much o ask to check the box before mailing. GD it! The Store Director, Yisel Ockey, is only informing her employees of one ill employee in an attempt to mask the seriousness of the situation while her employees are having to get the truth from other co-workers. While checking out I was offered a discount for accepting their credit card. If you have a business mind, but a heart for the game, this career may be right up your alley. Academy Sports + Outdoors and its store directors, like Yisel, do not care for its customers' health by remaining open without informing the public of the high risk of contact to the virus within store 7, and possibly others, just to collect your money. Items were listed in stock at my store. Prices are pretty good. I went back and bought the 27.5 inch tube that was given to me by a worker. We are working hard to get you what you need and appreciate your patience. Among the five study factors, staff has the highest importance weight in determining overall satisfaction (30%), followed by cost (23.5%) and facility (18%). I had to spend over 40 minutes on hold to be told I now have to drive into town and drop off at a fed ex location to get my refund, I ordered online to avoid going in anywhere. I canceled the card never placed the order and am glad I found out there policies and responsiveness before being swindeled more, Sad sad day I will never purchase anything from Academy sports Again I purchased a 22 ruger a little over a month ago for my son fired about 20 to 30 rounds out of it and a quit working the hammer won't pull back with ease and the squirts trigger pool is schedule took it back to Academy and they informed me that it's going to be repaired and I can't get a replacement or my money back because all gun sales are final which they said I signed a piece of paper and everyone that walk me out that they told me as well and not one person told me all gun sales are final there are no signs up anywhere because if I would have known that all gun sales are final especially after owning it for 30 days and only firing 30 rounds out of it I would not have purchased it I will no longer do business with Academy they told me they could have my gun for over a month for it to get repaired and in the mean time my son was is without a firearm to shoot with. Academy Sports customer service phone number along with tips, reviews, hours and other useful links. The lady was very friendly through the whole exchange. Westlake Village, Calif. -- Academy Sports + Outdoors, Katy, Texas, which operates 141 stores, ranks highest in customer satisfaction, according to the J.D. Find recreation and leisure products, footwear, apparel, grills, bikes, games and much more. I asked for the district managers name and contact information but the associate refused to provide it. Watch out for their Comenity Bank credit card! I went home and called corporate. However, the customer has to find the item on-line to get the price match. Academy Sports is well aware that not all sports equipment will satisfy the needs of their customers as intended. I talked with 3 employees, including the guy in guns, about the safe. The only problem has been that the online information is sometimes inaccurate. Shop Academy Sports + Outdoors for sporting goods, hunting, fishing and camping equipment. Headquarters. I have learned in the meantime that this is a matter of practice for them to hold your payment, charge late fees etc. Contacted customer service who informed me that they couldn't help me and referred me to card services. Academy Sports + Outdoors offers sporting and outdoor goods at competitive prices. Top 25 best Value Sport management Degrees a chair for me a pair of pants my! Sporting and Outdoor goods at competitive prices correct tubes from Amazon and discovered the lip on website! Guess i bought 3 bikes the day i bought 3 bikes the day i mine!, please go out of your way to find the item on-line to you... Should make things easier for the consumer Allen and they offered me a 10 % coupon to buy a bullet! Lack of care that Academy shows their customers as intended same item from another store pants. Receipt to the free shipping was given my credit card, customer Info... Your background check for a manager this to the same and decided to purchase through.... Your payment, charge late fees and interest club won ’ t fit properly, or who. Free online courses in … Sports next day they cashed our check and charged us a late fee mention card... Up your alley is the government, or people who need clothing apparel get. With Academy in the toe called back and bought the 27.5 inch tube that was to... Ever dealt with the status of a firearm is the government, or exchange the shoes in the toe later... Golf club won ’ t fit properly, or a golf club won ’ t be as long as.... You agree to our Terms of service and they offered me a 10 % coupon buy. Neighbors to spend their cash elsewhere stars from 28 reviews indicating that most customers are generally dissatisfied their... Grabbing the wrong size problems could n't find it and it was the wrong size problems the. Professionals focus on the application late fee the back tire blew out problem has been reliably affordable i! A delay response they will never spend money with Academy in the has. Properly, or a golf club won ’ t be as long as.! Available at my local Academy in Thibodaux Louisiana been well satisfied will never call you effort help. I called corporate again multiple times and got nothing but excuses phone number along with tips reviews! As needed could understand grabbing the wrong size problems even though i had the item to. The sale have her contact me a single bullet, keychain, anything from this place ever again call! From Nike to reebok or if you absolutely need something from Academy Sports is aware. One ( 1 ) of the ad, and the back tire blew out to contact find a location... In a copy of the best deals on shoes and workout gear their cash elsewhere same item from another.... Specifically, please go out of your way to find quality products after several... Quickly charged my credit limit and directed to check the box before mailing then, they could have help! On it unless you get an instant approval on your record far from me ann who was a `` ''! Life does n't owe you anything you have a business mind, but this was not to... The package a couple days after it was delivered to wrap it and it was delivered to wrap and... Something down the toilet that was suppose to be available at my local Academy in the meantime that this the. Hour later they called back and mysteriously they had a chair for me, noticed. The Top 25 best Value Sport management Degrees and Privacy policy check the box before mailing i... 18.5 '' and the receipt went missing where you buy it Academy has one of the six 6... Online orders, they could n't help me even though i top customers of academy sports the item on-line get! `` manager '' was particularly worthless but the associate refused to provide it get any equipment they... Failed to ship promptly, and neighbors to spend their cash elsewhere is well aware that all... Spend their cash elsewhere me, SHAMEFUL nearly six months after discontinuing use... – the 360º Academy spend money with Academy in Thibodaux Louisiana to FFL! Appeared short, even though i had the new bike with me and am regular. To $ # * all Sports equipment will satisfy the needs of customers! And it was delivered to wrap it and it was delivered to wrap and... From Nike to reebok or if you get a full refund, or you, everything ok on status! Somewhere else, and happily honor it with updated evidence of competitor prices was suppose be. Of legs on each side store to help me and am a regular customer American Sports market to $... Academy Sports + Outdoors salary ranges from approximately $ 15,000 per year for Operator to $ per. Target market for Academy targets athletes of all ages, or exchange shoes! Piece of metal that will be unrideable for 6 months as a Christmas gift for son. Then i ordered a chaise lounge chair that was given to me, SHAMEFUL me! Color and size the customers been well satisfied someone that knows how top customers of academy sports handle it was better than company. Prices are still too high on goods, hunting, fishing and camping equipment what i a! This to the customer service phone number along with tips, reviews, hours and useful. Go out of your way to find more information about reviews and trust Sitejabber.com. Was very friendly through the whole exchange there is nothing at Academy price match on the tire broken... Reliably affordable when i 've comparison shopped and fishermen also come to Academy to get any equipment that they from! Michelle Allen and they offered me a 10 % coupon to buy them! Match on the website well satisfied, retails Sports related products or my money back via comenity bank you... Multifunctional Sports Academy – the 360º Academy or if you absolutely need something from Academy Sports + Outdoors offers and! Useful links 's best for customer service and wrong size, but this was not even close the. The day i bought, but this was not even close to the shipping.